1. Overview
This Privacy Policy explains how MULSTARS TECHNOLOGY LIMITED, which operates the Mulstars website ("we", "us", or "our"), collects, uses and protects information when you visit or use our website, submit an inquiry or RFQ, contact us, or place an order through the website.
We primarily provide B2B products and services. We collect only the information reasonably necessary to operate the website, respond to business inquiries, process orders where applicable and provide related services.
2. Information We Collect
When you submit an RFQ, inquiry, contact form or other business request, we may collect the information you choose to provide.
- Name and company name
- Email address and country or region
- Product or SKU information, quantity and purchasing requirements
- Customization or OEM/ODM requirements
- Other information you voluntarily provide in your inquiry or communication
3. Technical information
When you visit the website, certain technical information may be collected automatically, such as IP address, browser type, device information, pages visited and basic usage information. This may be used to operate, secure, maintain and improve the website.
Mulstars does not accept online card or PayPal payments through this website. Commercial transactions are confirmed separately through quotation, Proforma Invoice and agreed T/T bank transfer arrangements.
4. How We Use Information
We may use information to respond to inquiries and RFQs; communicate with customers and potential customers; provide product information, quotations and business services; evaluate and process orders; arrange shipping and fulfillment; provide support; operate, maintain and improve the website; protect its security and comply with applicable legal requirements.
We do not use information for purposes unrelated to the purpose for which it was collected unless permitted or required by applicable law.
5. Cookies, analytics and third-party services
We may use cookies and similar technologies to operate the website, remember preferences, understand usage and improve performance. You may manage or disable cookies through browser settings; disabling certain cookies may affect website functionality.
We may use third-party services for analytics, hosting, security, payment or related services. Where required by applicable law, appropriate consent will be obtained for non-essential cookies, analytics, advertising or similar technologies.
6. Information Sharing
We do not sell personal information. We may share information with service providers and business partners where reasonably necessary to operate the website, respond to inquiries, process orders, provide shipping or payment services, provide technical support or perform other services on our behalf.
We may also disclose information where required by law, legal process or governmental authority, or where reasonably necessary to protect our rights, property, security or legitimate business interests.
7. Data Retention and Security
We retain valid RFQ and inquiry contact information for up to 24 months after the last meaningful business interaction, with a review at 12 months. Spam, duplicate or clearly invalid inquiries are deleted within 30 days after review. Records associated with an accepted quotation, Proforma Invoice, order, finance record or legal dispute may be retained for a longer period where necessary under the applicable contract, accounting, tax or legal requirements.
We take reasonable technical and organizational measures to protect information against unauthorized access, disclosure, alteration or destruction. No method of transmission or electronic storage is completely secure, so we cannot guarantee absolute security.
8. International Data Transfers
As an international B2B business, information may be processed or stored in countries other than the country where you are located. Where required by applicable law, we will take appropriate measures regarding international transfers of personal information.
9. Your Privacy Rights
Depending on your location and applicable law, you may have rights to request access, correction or deletion of personal information; object to or restrict certain processing; withdraw consent where processing is based on consent; or request information about processing. We may need to verify your identity before acting on a request.
California residents and people in the EEA or United Kingdom may have additional rights under applicable privacy laws, including rights to access, correct, delete, restrict or object to processing, subject to applicable exceptions.
10. Business Communications and Children's Privacy
If you submit an inquiry, RFQ or other business request, we may contact you about the inquiry, quotation, products, orders or related business matters. Marketing communications are sent only where permitted by applicable law, and you may unsubscribe where applicable.
The website is intended primarily for business users and is not directed to children. We do not knowingly collect personal information from children for the purpose of providing B2B services.
11. Third-Party Links and Changes
The website may contain links to third-party websites or services. They operate independently and may have their own privacy policies; we are not responsible for their privacy practices or content.
We may update this Privacy Policy to reflect changes to our website, business practices, legal requirements or other circumstances. The updated version will be posted on this page with its applicable Last Updated date.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise applicable privacy rights, please contact MULSTARS TECHNOLOGY LIMITED at service@mulstars.com.
Registered address: RM 915, 9/F, KENNING IND BLDG., 19 WANG HOI ROAD,, KOWLOON BAY, KLN, HONG KONG